if not home, deliver to this address instead) unless the alternative address is within 100 metres of the original address.Īll deliveries must be signed for and you should keep your receipt. Carriers will not accept alternative delivery addresses (e.g. We can deliver to friends, neigbours or relatives, or even to workplace addresses, if you have a problem with your home address being unattended Monday to Friday however, if you do this, make sure the recipient is aware that the delivery is due and is available for the whole of that day. Carriers will attempt re-delivery only once, thereafter parcels are returned to us. You MUST contact them within 48 hours, quoting the consignment number on the card, to re-arrange another delivery DAY (but you cannot specify a time) otherwise the parcel will automatically be returned to us, and you will then be responsible for any re-delivery charge.

If you are not at home when the carrier calls, they will leave a card with the telephone number of their local depot. Telephone numbers will never be used by us or third parties for marketing purposes - please see our privacy policy. It is mandatory to suppy a contact telephone number for all international deliveries - we cannot book the carrier without this. Our carriers have recently required that we supply them with your telephone number in the event of a delivery query, otherwise if the address cannot be found, the parcel will be returned to us. Evening, Sunday and Bank Holiday deliveries are not available.

(9-00am to noon) delivery is available, at an additional charge of £17.25 per delivery if you require this service, it must be specified at the time of ordering. This is an interactive service and you can instantly instruct the carrier to change the delivery day, leave parcel with a neighbour or in a safe place etc, should the delivery slot be inconvenient.įor UK deliveries only, you may request a particular day of delivery Monday to Friday at no extra cost, as long as we are notified up to 4pm two days before the required delivery day. Our Parcelforce orders are sent via their award winning PREDICT service and on the morning of delivery you will receive an email and/or SMS message (if mobile number is given when you place your order) which will indicate a time slot in which delivery will be made. However, for most UK destinations, we now use Parcelforce for parcels over 2kg, which is a next working day service for most of UK (excluding offshore and certain remote Scottish Highland destinations). We regret that we are unable to specify exact delivery times as these are beyond our control. Our deliveries are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8-00am and 6-00pm. For any other countries please contact us. The shopping cart on this website will automatically price delivery charges for delivery within the UK, EC Europe and USA/Canada.

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